Legal
Refunds
Last updated: August 2026
This overview summarises when and how refunds are made. Our GTC are authoritative; in case of doubt, the GTC apply.
1. Withdrawal
In the event of an effective withdrawal from vouchers or Booster Packs purchased online, we refund all payments received within 14 days via the original means of payment (see Withdrawal Instructions).
2. Appointment cancellations
The cancellation provisions of our GTC apply. Amounts already paid are refunded less any applicable cancellation fee, or offset against registered credit. If a discount code was redeemed, the basis of assessment is the price actually payable after deduction of the discount.
3. Treatments not performed
If a treatment is not performed for health or safety reasons, we refund the amount already paid without undue delay via the means of payment originally used. At your express request, we credit the amount to your balance instead.
4. Vouchers
Cash payout of the voucher value or any remaining credit is excluded. Statutory claims to repayment remain unaffected, in particular in the event of withdrawal, rescission, permanent unavailability of the service, or cessation of business operations.
5. Booster Packs
Sessions not used within the usage period (eighteen months from the date of purchase, for all packs) expire without compensation; no refund is given. For cancellations of individual sessions booked from the pack credit, § 8 (6) of our GTC applies: for a free cancellation the session returns to the credit; for a cancellation less than 12 hours before the appointment or a no-show it is deemed used; in between, the session returns and only the fee under the cancellation scale applies.
6. Processing
Refunds are generally made via the means of payment originally used.
Questions about a refund?
Write to us at hello@boosterlounge.com. Please include your name and the appointment or order concerned.